You can only really understand your customers by becoming immersed in their worlds. Through co-creation and in-depth interviews, we identify the unique unmet needs of physicians and patients and design communications and support resources around these.
MAPPING PATIENT JOURNEYS & PAIN POINTS
DIGITAL ETHNOGRAPHY
SOCIAL LISTENING
MAPPING PATIENT ONLINE INFORMATION ENVIRONMENTS
Patient & HCP outreach & engagement
We are immersed in the rare disease world and continually seek to gather and disseminate information to our clients through our blogs, videos and attendance at conferences. We engage with a large network of rare disease advocates and physicians across Europe and we work with them to drive awareness and outreach campaigns on your behalf.
DISEASE AWARENESS CAMPAIGN STRATEGY
OUTREACH & ENGAGEMENT STRATEGY
Patient led design
We help you work collaboratively with patients to develop meaningful engagement strategies, support services, and effective digital experiences that support patients and their caregivers from the diagnostic odyssey to providing psychological and emotional support following a diagnosis and the new reality that brings.
